Referring a Patient

For Health Professionals

There are a number of ways to refer a patient to our clinic. They are listed below. A GP or optometrist referral will last the patient 12 months and will enable them to receive Medicare rebates during that 12 month period. Our doctors prefer referrals to be updated every 12 months so that they are kept up to date with the condition of your patient’s eyes and also their general health.

What is an Orthoptist?

When you arrive for your appointment you will see an Orthoptist prior to seeing your doctor. The Orthoptist is a university-trained clinician who performs highly specialised tests of vision function. It is a requirement that you see the Orthoptist first as it assists the doctor in their clinical assessment.

Waiting Times

As advised on your appointment confirmation letter, waiting times may be up to 2 hours. This is often the case in the speciality of Ophthalmology. Please be patient and if you are unable to wait for this amount of time, please advise our reception staff and your appointment will be rescheduled. Waiting can be due to a number of factors. Patients may have multiple or complicated eye conditions. The dilation of your pupils can take 20-30 minutes and additional diagnostic tests may be required to assist the doctor in reaching a diagnosis. We often have emergency patients that are in peril of losing their sight. These patients are seen immediately or as soon as possible. Emergency appointments are allocated for each session but occasionally more than these are needed.


Payment on the day of the consultation is required. We accept Cash, Eftpos and Credit Card. You are eligible for some Medicare rebates with a valid referral.

Driving Home

Drops may be used to dilate your pupils during your consultation. These drops will blur your eyes, affecting your near vision. It may take approximately three hours for your vision to return to normal. We suggest you avoid driving during this time and recommend you have someone drive you home, or take public transport. Sunglasses will help to minimise the glare caused by dilated pupils.